Everyday care with double the security

Over 4,700 employees work for Diakoniewerk Martha-Maria, which is spread across eleven locations with various hospitals, senior centres, medical care centres and other social facilities. The nursing staff and employees give their all every day to provide patients and residents with the best possible care. And yet delicate and dangerous situations often arise when patients wake up disorientated after operations or wander off due to dementia.

How can dangerous scenarios be avoided despite staff and time shortages? What solutions are there to relieve the burden on carers and ensure greater safety?

These are questions that nursing staff and management at the Martha Maria Hospital in Nuremberg have repeatedly asked themselves. Although bell mats were in use, they were of little help if the bed could be left on both sides or if a false alarm was triggered. The classic emergency button did not provide any relief either, as many patients and residents simply forgot to press it.

The answer came with Nemlia, when nursing service manager Harald Raab-Chrobok spoke to Robert Liebold from the Nemlia team. During the conversation, it quickly became clear that the risk of falling and the extensive inspection rounds are key issues in day-to-day care. Seconds are often crucial here to avoid the worst. And this is precisely where Nemlia’s solution comes in: not only does it provide an overview of the residents‘ and patients‘ condition at all times, but it also reacts immediately if danger is imminent.

Kristin Engelhardt from Nemlia with staff from Martha Maria

The solution – as individual as your needs

Nemlia’s technology is fully customised to the scenarios and needs of the residents and care staff on site. The Nemlia team queries relevant framework parameters in advance in order to gain the best possible understanding of the situation and make recommendations for optimisation on this basis.

During the kick-off with Martha-Maria in Nuremberg, it also became clear that care staff in particular need maximum flexibility and independence when designing processes. If a scenario or sensor needs to be changed or relocated at short notice, staff need the necessary knowledge to make adjustments independently and autonomously.

Maximum independence with the Nemlia Self-Service Programme (NSP)

„Because we work and listen closely with our customers, we quickly realised that the need for independent changes to scenarios is enormous. The needs of certain residents often change overnight and then rapid adaptation is crucial,“ says Kristin Engelhardt from the Nemlia Customer Success Team.

This gave rise to the NSP – Nemlia Self-Service Programme. A training programme for the use of Nemlia technology so that defined scenarios can be changed independently of Nemlia Service. This programme marked the start of our collaboration with the Martha Maria Hospital in Nuremberg.

The Nemlia NSP box, which is customised according to requirements and scenarios.

Together with ward manager Franziska Horn and deputy ward manager Damaris Mathiowetz, the requirements were discussed in the kick-off workshop. Based on these results, Nemlia puts together a customised „NSP box“, which is installed and activated together with the care team as part of a two-day training course. While the first day is used for basic instruction and joint installation, the second day is used for queries and to evaluate the scenarios. The Nemlia team is live on site for this – during the day or night shift, as required.

Significant improvements in day-to-day care after just a short time

The NSP has now been in use at Martha-Maria for around a month and ward manager Franziska Horn is delighted: „The use of Nemlia has already been a great success for us, as we have had no more falls and can reliably track where patients are at any time. It’s like double safety for our patients.“ The initial concerns about how older employees would react to the technological support were also quickly dispelled: „By training our nursing staff with Nemlia, they were also able to pass on the knowledge internally in a wonderful way. They quickly gained confidence in the technology and how to use it.“

The deputy ward manager Damaris Mathiowetz
When attaching a motion sensor.

Various door sensors are currently installed in the Martha-Maria hospital in Nuremberg – in residents‘ rooms and at emergency exits. In combination with motion sensors near the bed, this allows scenarios to be optimised and ensures that a resident or patient has actually left the room or is still in it. A „timer sensor“ also ensures safety and fall prevention in certain bathrooms. If the open bathroom door is not opened again after a certain period of time, a notification is sent to the staff via the Nemlia app. And if a scenario changes or different conditions are required, these can be set directly by the care staff.

For a day-to-day care routine that is shaped by the carers.

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